If you are living in Saudi Arabia, you can have multiple SIMs registered under your Iqama. There are many telecom companies in KSA which offer different types of packages and plans which attract people and they buy SIMs of these networks. However, there can be situations where you no longer want a SIM under your name on a particular network and you wish to Cancel SIM in Saudi Arabia which is registered on your Iqama.

In this article, I will explain How to Cancel SIM in Saudi Arabia from Your Iqama using different possible options or channels.

How to Check How Many SIMs on Your Iqama in Saudi Arabia?

Being a legal resident in KSA, you are allowed to have multiple SIMs on your name based on your Iqama but you need to know that it is solely your responsibility to ensure that your SIM card is not used for any illegal purposes. If your SIM is used by anyone for any type of illegal activity, you are subject to severe penalties. Hence, it is extremely important that you should know how many SIMs are issued on your name through your Iqama. I have already written another article on the subject How Many SIMs Issued On My Iqama in Saudi Arabia

Why to Cancel a SIM in Saudi Arabia from Your Iqama?

There can be a plenty of reasons for Cancelling a SIM card in Saudi Arabia which is registered on your name based on your Iqama. Some of the reasons are as below:

• You purchased a SIM for a telecom service which is not having any good service in your region and you have already started using another network.
• You purchased a SIM of a Telecom company because of some specific call/data packages but that company is no more offering your desired packages at your desired prices.
• You purchased a SIM on your iqama but that SIM is lost/misplaced and no more in your custody.
• Your limit for total number of SIMs is reached and you still need some additional SIM and you don’t want to cancel some of the existing SIMs.
• You are going on Final Exit and you wish to cancel all SIMs registered under your Iqama to leave with a clean chit (but even if you don’t cancel, those will get automatically cancelled after your final exit)

How to Cancel SIM in Saudi Arabia from your Name?

If you want to cancel a SIM from your name/iqama, you can use either of the following options as per your convenience:

• Call helpline of the telecom operator and request for cancellation of your SIM.

You can approach your respective Telecom company for SIM cancellation request by dialing their helpline number and then follow the steps as directed by IVR. Below are the helpline numbers for all Telecom Operators working in Saudi Arabia:

STC: 900 or 011-455-5555
Zain: 959 or 059-0000959
Mobily: 1100 or 0560101100
Friendi: 166000 or 057-1166000
Virgin Mobile:1789
Lebara: 1755 or 057-6001755

• Visit Telecom Operator Service Centre and Request for SIM Cancellation

This is a straight forward option to visit any of their offices/service centers nearby and request the staff to initiate SIM Cancellation request. They will check your original Iqama and then from the system, initiate the request.

• Register a Complaint with CITC Online

If you are not entertained by the Telecom company from any of the above options and your grievances are not addressed as desired, you can always register online complain with CITC as an escalation option.

For registering online complaint with CITC, visit this link and then follow the steps to proceed.